HCC - The Hotel & Conference Company - Faqs | Bookings | Events | Customer Service | Agency | London - The Hotel & Conference Company


Need Some Answers? 

Below we have listed a number of responses to questions that our customers have previously asked. If you can't find what you are looking for below, please contact a member of our friendly team - we're here to help!
Our office is open 9am-5pm Monday to Friday (excluding Bank Holidays) please call +44(0)1767 262 546.
Group BookingBack to categories

How do i pay for my booking?

Your payment options will depend on the group booking terms & conditions at your hotel, please refer to your contract.

If you cannot find this information or require assistance, please contact our Reservations Team on +44 (0)1767 262546.

How many rooms is a group booking?

If you would like to make a booking of 7 rooms or more this may be contracted as a group booking at the hotel and therefore subject to the hotels group booking terms and conditions. 

Please submit your request using the group booking form or call our Reservations Team on +44 (0)1767 262 546.

I need to amend my booking?

Please ensure any changes are made before the contracted cancellation policy, otherwise the hotel may charge you for making changes. 

If there are rate changes during your stay and you amend your dates this may alter the total cost of your booking.

If you need any assistance please contact our Reservations Team on +44 (0)1767 262 546 and we will be happy to help.

What if i need to cancel?

Cancellation terms will vary with each hotel and therefore your booking will be subject to the individual hotels group booking terms and conditions.

This information can be found on the contract provided with your booking, if you cannot find this information please contact our Reservations Team on +44 (0)1767 262546.


The Hotel & Conference Company provides a free hotel & venue finding service to the Corporate Travel Market. If you need a hotel during an event, we work with hotels in London, hotels in Birmingham, hotels in Coventry, hotels in Manchester, hotels in Liverpool, hotels in Glasgow, hotels in Edinburgh, hotels in Cardiff, hotels near Bluewater, hotels in Shepton Mallet. Contact The Hotel & Conference Company for further information call 01767 262 546 or submit online form.



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