HCC - The Hotel & Conference Company - Faqs | Bookings | Events | Customer Service | Agency | London - The Hotel & Conference Company


Need Some Answers? 

Below we have listed a number of responses to questions that our customers have previously asked. If you can't find what you are looking for below, please contact a member of our friendly team - we're here to help!
Our office is open 9am-5pm Monday to Friday (excluding Bank Holidays) please call +44(0)1767 262 546.

How do I pay for my rooms?

For most reservations, the guest will be expected to pay the hotel before departure.

If you have booked an Advance Purchase Rate, the card provided to secure your bedrooms will be charged by the hotel, prior to arrival.

My card has been charged by the hotel. Why has this happened?

Please check the terms of your booking.

1) It may be that you have booked an advance purchase rate (pre-paid rate), this is normally payable at the time of booking.

2) If you have cancelled your booking, outside of the cancellation terms, the hotel may charge the card provided as a guarantee.

3) If the guest did not arrive at the hotel (No-show) the hotel may charge the card provided as a guarantee.

I want to pre-pay my booking

Please contact our Reservations Team on +44(0)1767 262 546 and we will assist with the process.

Will my card be charged?

No, your card is used to guarantee your booking. The details are securely passed to the hotel and will only be charged in the event of a non-arrival or late cancellation.

If you would like the hotel to charge your card please contact our Reservations Team on +44(0)1767 262 546 and we will assist with this process.


The Hotel & Conference Company provides a free hotel & venue finding service to the Corporate Travel Market. If you need a hotel during an event, we work with hotels in London, hotels in Birmingham, hotels in Coventry, hotels in Manchester, hotels in Liverpool, hotels in Glasgow, hotels in Edinburgh, hotels in Cardiff, hotels near Bluewater, hotels in Shepton Mallet. Contact The Hotel & Conference Company for further information call 01767 262 546 or submit online form.



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